Style... Quality... Service

                                                Import, Export, Wholesale

Shipping & Returns



Shipping:
All orders will be shipped out within 1-3 business days, in many cases, the same business day! Unless otherwise requested, all shipments are shipped via UPS Ground. We do not ship on weekends and all Holidays. All shipments will be tracked and the tracking information will be sent to our customers once the orders are shipped. Please note: once the order is shipped, it can't be cancelled.

WWin Group strives to provide different options for lowing shipping cost and pass the savings to our customers. We have established alliance with our shipping partners, which offer more competitive shipping options. We will advise our customers the proper alternatives whenever we see the need.

Expedited shipping is available at higher cost. Please contact us if you have such need.

WWin Group reserves the right to determine the best shipping methods available unless specifically pre-routed by customer. Expedited shipping is also possible. For alternate shipping methods, please contact us.

International customers are welcome! Please contact us for shipping options.

Return Policy:
When purchasing as wholesale, all sales are final. Any claim for defective items must be reported to us via E-mail at sales@wwingroup.com within 7 (seven) business days of receipt of the shipment. If it is determined that the items in the shipment are defective or damaged during the transportation, a Return Authorization Number (RAN) will then be issued, then the shipment can be returned. The RAN must be marked on the labels on each of the box(es) of the return shipment. No returns will be accepted without a RAN. We do not accept any claim requests for defective merchandise after the 7-day period or for items that have been used or damaged for any other reasons. All returned items MUST be returned in their original packaging and in the same condition that they were received.

No credit will be issued for items not received back by us with their original packaging materials.
Any non-damaged items returned will be charged a 15% restocking fee.

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